Debitsuccess Blog

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Top sales and marketing tips

Posted by Jesse Harris - National Sales Manager (New Zealand) on 23 January 2017

Looking for ways to kick-start your sales and marketing for the New Year?  Having a successful sales and marketing plan heading into 2017 will ensure your resources are allocated effectively, your business is promoted and grows, and you stand out...

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Communication, commitment and compliance key to data security

Posted by Brian Garrity - Head of Group Compliance on 17 January 2017

In an increasingly online world, data security is a hot topic.  For customers to transact with an organisation either online or via a contact centre, they need to be confident their payment details are secure and will not be compromised.  As a result,...

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Retention – it’s a marathon, not a sprint

Posted by Wayne Pointon - Chief Operations Officer on 2 September 2016

As the saying goes – It takes months to find a customer and only seconds to lose them.  And, while this rings true, customer retention has a different approach – it’s a marathon, not a sprint.

We all know that customers are imperative...

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A constant in the evolving world of payments

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 10 July 2016

The payments industry is constantly changing with technological, economic and demographic factors, as well as rapid growth in innovations, contributing to the evolution. 

One aspect that remains constant is the focus on making a transaction...

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Customer retention strategies that stand the test of time

Posted by Jason Philactides - National Sales Manager (Australia) on 21 June 2016

In today’s competitive economic environment, customer retention continues to stand the test of time as a cost-effective and profitable business strategy.

So, with plenty written on this subject, where do you start?  Here are some top line...

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The importance and impact of innovation

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 20 May 2016

The word ‘innovation’ is increasingly bandied around by many businesses and industries.  What does it mean?  And why is it important?

Innovation involves linking the customer journey through many organisations.  Being...

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Payment Plans for students: An easier way to pay

Posted by Jesse Harris - National Sales Manager (New Zealand) on 13 May 2016

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study, work and having a life is worth considering right?   

That’s why flexible payment...

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Anti-Money Laundering & Countering Financing Terrorism: What is it? What does it mean? How does it affect you?

Posted by Brian Garrity - Head of Group Compliance on 4 April 2016

All banks and most financial institutions across New Zealand need to make sure that they comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“Act”).  But what does that actually mean?

What is it?

Firstly,...

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Customer service gems

Posted by Siala Uepa-Holmes - Customer Service Manage on 1 March 2016

When it comes to customer service, there are plenty of ‘do’s and don’t’s’ – so where do you start?  We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could...

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10 payment plan tips

Posted by Jesse Harris - National Sales Manager (New Zealand) on 22 February 2016

Cashflow is essential to any organisation’s success.  Here are some things to consider when deciding to offer a payment plan option:

1. Frequency pays off so give options

The simple psychology of the subscription model...

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