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When is full service truly full service?

Posted by Wayne Pointon - Chief Customer Officer AustralasiaTransaction Services Group on 30 May 2017

A number of organisations claim they offer a full service – so what does this look like in the world of payment solutions?

When it comes to collecting regular payments from customers, some businesses follow up outstanding payments with an...

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Making data security a priority

Posted by David Christiansen - National Sales Manager (Australia) on 10 April 2017

In today’s online world, payment card security is a growing concern. Its impact is being felt by organisations and individuals around the world. So, what does it mean? How does it affect us? And, most importantly, what can we do to ensure we’re...

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Top sales and marketing tips

Posted by Jesse Harris - National Sales Manager (New Zealand) on 23 January 2017

Looking for ways to kick-start your sales and marketing for the New Year?  Having a successful sales and marketing plan heading into 2017 will ensure your resources are allocated effectively, your business is promoted and grows, and you stand out...

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Retention – it’s a marathon, not a sprint

Posted by Wayne Pointon - Chief Operations Officer on 2 September 2016

As the saying goes – It takes months to find a customer and only seconds to lose them.  And, while this rings true, customer retention has a different approach – it’s a marathon, not a sprint.

We all know that customers are imperative...

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A constant in the evolving world of payments

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 10 July 2016

The payments industry is constantly changing with technological, economic and demographic factors, as well as rapid growth in innovations, contributing to the evolution. 

One aspect that remains constant is the focus on making a transaction...

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Customer retention strategies that stand the test of time

Posted by Jesse Harris - National Sales Manager (New Zealand) on 21 June 2016

In today’s competitive economic environment, customer retention continues to stand the test of time as a cost-effective and profitable business strategy.

So, with plenty written on this subject, where do you start?  Here are some top line...

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The importance and impact of innovation

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 20 May 2016

The word ‘innovation’ is increasingly bandied around by many businesses and industries.  What does it mean?  And why is it important?

Innovation involves linking the customer journey through many organisations.  Being...

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Payment Plans for students: An easier way to pay

Posted by Jesse Harris - National Sales Manager (New Zealand) on 13 May 2016

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study, work and having a life is worth considering right?   

That’s why flexible payment...

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Anti-Money Laundering & Countering Financing Terrorism: What is it? What does it mean? How does it affect you?

Posted by Brian Garrity - Head of Group Compliance on 4 April 2016

All banks and most financial institutions across New Zealand need to make sure that they comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“Act”).  But what does that actually mean?

What is it?

Firstly,...

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Customer service gems

Posted by Siala Uepa-Holmes - Customer Service Manage on 1 March 2016

When it comes to customer service, there are plenty of ‘do’s and don’t’s’ – so where do you start?  We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could...

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