Credit Control Services

Every customer that has a payment reversal is contacted by the Debitsuccess New Zealand-based call centre immediately so that the customer can begin to sort out the problem. Debitsuccess staff communicate politely and effectively with your customers on your organisation’s behalf to clear up any outstanding payments.

Communication

We utilise the best means possible to contact your customers to make them aware of their reversed or declined payments. This includes a mix of SMS, telephone, e-mail and letters being sent out to reach your customers. Our credit control service aims to get your money paid to you as soon as possible, while at the same time seeking to retain your customer.

Responsiveness

Debitsuccess’ credit control system has been refined over many years to ensure that if your customer is experiencing difficulty in meeting their financial commitments to you, we are in immediate contact with them to attempt to rectify the problem before it worsens.

Click here to view the Credit Control process diagram

Debt Collection

The Debitsuccess credit control process gives your customers three chances to bring their affairs into order. If this does not happen, formal debt collection processes may follow at your discretion. If this is necessary, Debitsuccess is able to apply a credit reference listing against the customer for the full value of the contract’s minimum term, resulting in the maximisation of collections from all delinquent accounts.