Credit Control Services
Every customer that has a payment reversal is contacted by the Debitsuccess New Zealand-based call centre immediately so that the customer can begin to sort out the problem. Debit success staff members communicate politely and effectively with your customers on your organisation’s behalf to clear up any outstanding payments.
We utilise the best means possible to contact your customers to make them aware of their reversed or declined credit card payment. Our system includes a mix of SMS, telephone, e-mail and letters being sent out to reach your customers. Our credit control service aims to get your money paid to you as soon as possible, while at the same time seeking to retain your customer.
Debitsuccess’ credit control system has been refined over many years to ensure that if your customer is experiencing difficulty in meeting their financial commitments to you, we are in immediate contact with them to attempt to rectify the problem before it worsens.
In addition to our credit control services we offer direct debit systems with complete Level 1 PCI DDS compliance accreditation. Coupling our credit control service with our direct payment solutions is a smart and simple way to protect your money and offer a secure way for customers to pay.
Customer Service: 0800 481 0400
Sales Inquiries: 09 481 0498
The Debitsuccess credit control process gives your customers three chances to bring their affairs into order. If this does not happen, formal debt collection processes may follow at your discretion. If this is necessary, Debitsuccess is able to apply a credit reference listing against the customer for the full value of the contract’s minimum term, resulting in the maximisation of collections from all delinquent accounts.