Leading payment solutions provider Debitsuccess received the Gold Award, second place, for Outbound Business to Consumer Calling in New Zealand for the second year running at the recent 2016 CRM Contact Centre Awards.
The Awards, which recognise contact centre staff from across the country, saw the business nominated in three categories – Business Help Desk, Collections and Financial Services.
In addition, team member Corbin Pearce was voted Most Outstanding Customer Service Representative by the consulting judges.
Debitsuccess is part of the Transaction Services Group (TSG), a global payment solutions provider with a presence in Australasia, the United States and the United Kingdom. The company operates a 100 plus seat call centre based in Auckland, servicing its operations in Australasia and, with the expansion into the United States, the call centre is moving closer to a 24 hour operation.
Transaction Services Group Chief Customer Officer Wayne Pointon says the company is proud to be recognised at the prestigious awards.
“We’re focused to helping our clients and their customers by providing tailored recurring payment management solutions – credit control and customer service are key aspects of this,” says Mr Pointon.
“Our call centre team does an outstanding job supporting our clients and their customers, and we’re exceptionally proud that our team has received these accolades.”
The CRM Contact Centre Awards was introduced to New Zealand in 1997 to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.
The Awards have gained considerable momentum over the last twelve years with an increasing number of companies realising the importance of providing their customers with superior customer service.
For more information about Debitsuccess, visit www.debitsuccess.co.nz