Goodlife is a brand of the Fitness & Lifestyle Group (FLG), currently consisting of 85 clubs and over 270,000 members in Australia. FLG acquired six Go Health clubs in October 2017 and in July 2018 rebranded them to Goodlife. As part of the rebrand, the clubs migrated from their previous providers to Debitsuccess / Clubware; both are part of the leading global payments and software solutions company TSG.
Adam Leake, Chief Financial Officer, CFO, Fitness and Lifestyle Group says the migration has provided benefits for both the clubs and their members.
“The move to Debitsuccess and Clubware means increased flexibility for members by allowing them to choose the payment frequency and day that suits them,” says Mr Leake. “In addition, Debitsuccess provides comprehensive follow up of any failed payments with SMS, emails and phone calls, allowing our team to focus on our operations and customer service.
“The result is a forecasted 12% increase in annual revenue but more importantly this approach puts customer needs at the centre of our operations.”
Davin Miller, CEO TSG Australasia, says the seamless integration between Clubware and Debitsuccess is key to the success.
“This total business and revenue management solution facilitates better customer/member service and a unified view of the customer between club staff and Debitsuccess,” says Mr Miller. “The robust data integrity means quality analytics can be provided to the club and management to help them administer their business.”
This solution has also removed significant administration overheads for these six clubs as Debitsuccess handles all the payment related customer contacts on Goodlife’s behalf through its contact centre which has best-in-class service delivery levels.
Mr Leake adds: “With flexible payment options, effective communication, and confidence in security and technology, these Goodlife Health Clubs are able to focus on their offerings and members, supporting them to live healthier, happier and more active lives.”
Fitness & Lifestyle Group comprises more than 470 health clubs, including Goodlife, Fitness First and Zap. It has over 725,000 members, 25,000 online program subscribers and 6,500 employees.
Debitsuccess is part of leading payment and software solutions provider TSG which provides business management software and payments services to clients around the globe.