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 New Sales

+64 9 487 2036
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Customer Service

Following up with late-paying customers – and maintaining their loyalty

Late payments cost. They cost time, they cost money and they can cost customers. So how can you follow up with late-paying customers, collect payments for your...
By Debitsuccess Debitsuccess
on December 14, 2018

The service improvement toolbox

When it comes to improving service, it’s a never ending quest. An ongoing journey. A constant challenge. That’s why, as part of our service improvement adve...
By Debitsuccess
on December 8, 2015

Customer service – the backbone of any business

You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’. In today’s competitive environment this is truer than ever...
By Debitsuccess
on October 16, 2015

Being a customer service star

As a finalist for Contact Centre Manager of the Year (under 50 seats), Debitsuccess Contact Centre Manager Siala Uepa-Holmes is well placed to provide helpful i...
By Debitsuccess
on July 20, 2015

Customer Service Gems

When it comes to customer service, there are plenty of “do’s and don’ts” – so where do you start? We’ve put some key questions to Si...
By Debitsuccess
on November 17, 2014