Gerome Garthwaite

New Zealand Institute of Health and Fitness

New Zealand

“With so many Members across Australia and the world – many of whom are paying different amounts – the ability for Debitsuccess to work dynamically and autonomously has been impressive. It’s terrific for Members to spread their fees out at a relatively low cost.

Debitsuccess is by far the most useful payment processing system we have used. Flexibility is key for us and essential for our Members, making the payment process smoother for everyone.”

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Stuart Hergt

Professional Golfer's Association

Australia

“Providing an electronic interface for students to pay for their fees has not only made it easier for them to sign up to courses, it has also enabled us to provide better service for their courses, as we have greatly reduced administration. In addition to the administration benefits, Debitsuccess has assisted us in increasing our collection rate which has led to improvements in our cashflow.

As a Registered Training Organisation we need to ensure privacy of student records. The Debitsuccess solution provides us with a completely secure, robust end-to-end service, which manages sign-ups right through to the collection and follow up on missed payments.”

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Greg Fordred

Open Colleges

Australia

Grant Helleur

YMCA

New Zealand

Alastair Haydock

HRV

New Zealand

Aaron Friedlander

AIL

New Zealand

“We really appreciate the relationship we have with Debitsuccess, and their ability and willingness to serve our needs. For the scale of an operation like ours, they needed to be able to deliver a good product and manage it well – which they do. It’s great to get such personalized service that gives us a site that’s a bit different and unique, and complements the rest of what we do

The OMG system lets us offer our customers a mechanism for signing up and managing their gym membership that is instant, easy-to-use and paperless. It takes away the stress and complications of the administration process and means people can start enjoying their gym experience sooner. The greatest benefit of OMG is that it helps us with customer retention. More people are using the web these days for managing their lives, and the OMG site gives our customers the flexibility to pay for, manage and transfer memberships quickly and efficiently.

The fitness industry has a naturally transient workforce, with staff often working just for short periods of time in between travel and other personal life pursuits. That means we constantly need to train and retrain staff in using administration systems. OMG’s ease of use removes that issue from the business equation. It reduces our staff spending time and energy in learning the system, letting us run the business more smoothly and allowing them to spend their time on taking care of customers.”

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Greg Oliver

Goodlife Health Clubs

Australia

“We have found OMG to be a huge success. The initial setup was simple and easy, as is the joining process for potential members. We have been able to use OMG to get new members started via email marketing promotions as well as through Facebook (amazing!). We even had a member who joined online from their i-phone!

There was a significant increase in membership numbers as it was much easier for our sales staff to get people started, even if they couldn’t make it down to the club. The thing I personally liked about OMG was that we were able to use our brand colours and logos on the templates to make it look and feel like it was our own. This makes it easy when you link OMG from your website.”

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Kim Horner

My Fitness Club

Australia

“Clubware has everything a club owner could ask for! It is easy to use and it has the ability to print off a multitude of reports, from member’s attendance through to sales reports. In addition, the availability of full time IT support, should any problems arise, ensures that downtime is kept to an absolute minimum.”

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Con Poulious

Definition Health Club

Australia

“Toronto Country Club hosts an 18 hole scenic golf course and newly renovated club house. It is situated in beautiful Kilaben Bay, just south of Toronto. Toronto Country Club amalgamated with Toronto Workers Club in 2008, and now members of either club can share the benefits of both with a dual membership.

For two years Toronto Workers Club self managed golf membership direct debits. With the high growth in this option it became a huge effort every month to process the payments and then follow up any issues. We decided it was time to outsource this service, for the benefit of our members. Debitsuccess provides our members with the option to pay weekly, fortnightly, monthly or quarterly. Every week Debitsuccess then sends a payment summary report and deposits the membership fees into our bank account. Debitsuccess has given our members the flexibility and reliability they need.”

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Ashleigh Minor

Toronto Country Club

Australia

“In the process of selecting software to use in our brand new club, the simplicity and ease of Clubware really stood out. Since opening our club in May 2008, we have used Clubware and Debitsuccess together, and have found the systems to be everything that we were promised.

Clubware in particular has allowed us to measure our business’ success with accurate reporting and constant upgrades to the software. Clubware is very user-friendly and is great in an environment where multiple staff need to use the system, as training on the software is easy and simple.”

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Amanda Freeman

World Gym Penrith

Australia